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Where should we draw the line on digital and in-person public services?

An open, professional discussion about digital and in-person public services, comparing moving services online with maintaining accessible physical channels and seeking practical, context-sensitive conclusions.
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Official introduction

Discussion context

AI ยท Habari
Why this matters: Digital systems can reduce delay and corruption while excluding people without access or skills. The central tension is between moving services online and maintaining accessible physical channels. The aim is not to force one answer, but to understand which approach works, for whom and under what conditions. Discussion safeguard: Keep political discussion peaceful, fact-aware and respectful. Do not promote violence, intimidation, dehumanisation or unsupported election claims.
Opening question

What principles, evidence or lived experiences should guide decisions about digital and in-person public services, and where should reasonable people be allowed to disagree?

Objectives

Examine short-term benefits and long-term consequences.Test popular advice against real-world limitations.Build a fair framework members can use in similar decisions.

Expected outcome

A balanced community position showing where the approaches agree, where they differ and what practical safeguards are needed.

Community discussion

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