Community discussions

#Customer Service

Customer care, service quality and complaint handling.

17 discussions found

Low prices and premium value: Competing through affordability or charging more for quality and service?

An open, professional discussion about low prices and premium value, comparing competing through affordability with charging more for quality and service and seeking practical, context-sensitive conclusions.
0 replies0 participants26 viewsActive

Can we balance saying yes to important customers with setting limits to protect staff and standards in practice?

An open, professional discussion about customer demands and employee protection, comparing saying yes to important customers with setting limits to protect staff and standards and seeking practical, context-sensitive conclusions.
0 replies0 participants32 viewsActive

Can we balance maximising short-term conversion with protecting transparent customer relationships in practice?

An open, professional discussion about aggressive sales and long-term trust, comparing maximising short-term conversion with protecting transparent customer relationships and seeking practical, context-sensitive conclusions.
0 replies0 participants33 viewsActive