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#Customer Service

Customer care, service quality and complaint handling.

17 discussions found
Business Development & Management open

Low prices and premium value: Competing through affordability or charging more for quality and service?

An open, professional discussion about low prices and premium value, comparing competing through affordability with charging more for quality and service and seeking practical, context-sensitive conclusions.
#Business Finance#Customer Service#Operations
0 replies0 participants0 viewsActive
Business Development & Management closing

Can we balance saying yes to important customers with setting limits to protect staff and standards in practice?

An open, professional discussion about customer demands and employee protection, comparing saying yes to important customers with setting limits to protect staff and standards and seeking practical, context-sensitive conclusions.
#Business Planning#Customer Service#Leadership
0 replies0 participants0 viewsActive
Business Development & Management closing

Can we balance maximising short-term conversion with protecting transparent customer relationships in practice?

An open, professional discussion about aggressive sales and long-term trust, comparing maximising short-term conversion with protecting transparent customer relationships and seeking practical, context-sensitive conclusions.
#Business Planning#Customer Service#Operations
0 replies0 participants0 viewsActive