Community discussions

#Customer Complaints

Responsible complaint handling and dispute resolution.

26 discussions found

Can we balance trusting large numbers of user reviews with prioritising controlled independent tests in practice?

An open, professional discussion about online reviews and expert testing, comparing trusting large numbers of user reviews with prioritising controlled independent tests and seeking practical, context-sensitive conclusions.
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Real experiences wanted: Customer loyalty programmes

A welcoming, professional discussion about customer loyalty programmes, comparing accepting data sharing for rewards with protecting privacy and shopping freely and inviting evidence, lived experience and practical recommendations.
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